Customer Testimonials - Laguna Woods, CA

Customer SatisfactionIf you're looking for the best septic company for your all your sewer and septic needs in Laguna Woods, CA, you've come to the right place. Our goal is total customer satisfaction.

Please read what some of our many satisfied Sewer-Man customers are saying below!

  • Sewer-Man was fast and dependable to clear my sewer line!

    Five Stars
  • I called Rooter Man to help with our backed-up kitchen sink that was leaking. It was my first time using this company. I have a simple background in plumbing and did all that I could personally do to fix it, but was not able to correct the problem because I just did not have the equipment or expertise. The customer service was terrific from the original phone call to the arrival of the technician Sam K. I placed my call at 10:15 AM and was told that Sam K. would arrive between 11 and 12. Sam K. arrived right at 11. He was courteous, professional, took time to personally care about the issue and worked hard and fast to solve the issue. He inspected the line and tried the simple and least expensive route first, but that did not work. We both felt that it probably would not, but he did want to try as this would be the most affordable option for me. After it did not work and we identified the actual problem, he gave multiple options for solutions. Sam K. explained things every step of the way and was always straight forward, which I greatly appreciated. Doing a potentially messy job is not fun for anyone to have to do, but once we decided how best to proceed, Sam K. worked fast and was 100% considerate of customer service. That was definitely a main priority for him. In the end, the problem appears to be fixed. It is under warranty if there are any future problems. Afterwards, Sam K. made sure everything was clean and back to normal. 5 stars for Sam K.

    David R. - Irvine Ca,
    Five Stars
  • Rooter Man Plumbing came to my rescue.  I had clogged drains and sewage backing up in my bathrooms. First I called a plumbing company that I'd used in the past, but they couldn't fix it and left me with the same problem I started with, except now it was Friday night on a holiday weekend. Enter Rooter Man.  Yelp reviews were great so I called them.  Johnny came out the next day, Saturday.  Did a sewer camera inspection. The old pipes in my nearly 100 year old home were completely blocked and starting to fall apart. I ended up having the main line replaced.  It was a big job.  But Johnny, Victor, Jose and Hugo got me through it. Johnny's knowledge and demeanor gave me confidence that Rooter Man was legit and they knew what they were doing. Then, with Victor supervising the daily activities, communication was clear, constant and polite from start to finish.  Great customer service! They leave the area clean each day.  And the end result was impressive.   I'm very pleased with the job done.  I would definitely hire Rooter Man Plumbing again and would recommend them to others without hesitation.  In fact, I already have!

    Vicky M. - Huntington Beach Ca,
    Five Stars
  • Our toilet has been clogged for the past 48 hours and we were literally going insane trying to find a way to fix it. Everywhere we were calling was booked and did not have any open appointments they were able to give us. After doing some research making a lot of phone calls we got into contact with the guys over at Rooter Man plumbing. They were literally so helpful over the phone that they gave us a breakdown of the pricing as well as the different services that they provide, the guy came over to our house and spent about five hours there fixing everything. We will definitely recommend these guys to all of our friends and our family who need plumbing services.

    David G. - Newport Beach CA,
    Five Stars
  • Needed a reliable plumbing company called Rooter Man Man. I found them on yelp I made sure to read through the reviews the reviews were good. So I called the company the girl who answered the phone was very professional and polite she sent out the rotor company The same night. I have not had excellent service like that from a plumber in years all the guys were kind and nice and explained everything which makes you feel comfortable.  There are additional pluming issues that they found and explained everything to me. They are costly but necessary me that are costly necessary. I was so comfortable with this company.  Had the primary issue taken care of that night. The next day a additional issue came up with the bathroom sink called and spoke to the same girl she sent Chris out within 3 hours, and again she was very nice. I highly recommend them to anyone who is looking for a plumber they are efficient , reliable with no pressure ... The work that needed to be done was done there are other issues when we have the funds will definitely be  calling  them back to finishing up that additional Plumbing. it's nice when you find people who are happy to be called on. Don't waste your time looking around call this company you will be happy great service. Special thanks to Chris and Mike Mendez.

    Paulina E. - Santa Ana, Ca
    Five Stars
  • We've been having back-up problems with our shower and toilet in our master bathroom. Mike Diaz from Rooter Man came out today to fix our problems. He came out early in the day but we had construction workers in our backyard at the time so he told us he could come back later in the day when they were done for the day so he wouldn't be in their way. He came back as promised when he said he would and completely cleared our blockage with the hydro jet. He is so friendly and easy to talk to and explained everything so clearly. We appreciate such great customer service and highly recommend this company! Thanks Mike!

    Nicole B. La Mirada Ca,
    Five Stars