Customer Testimonials - Fountain Valley, CA

Customer SatisfactionIf you're looking for the best septic company for your all your sewer and septic needs in Fountain Valley, CA, you've come to the right place. Our goal is total customer satisfaction.

Please read what some of our many satisfied Sewer-Man customers are saying below!

  • Sewer-Man was fast and dependable to clear my sewer line!

    Five Stars
  • I called Rooter Man because they offered a $49 sewer drain cleaning- which is what I have been needing!  I was a little skeptical at first because the price is so good, especially considering they claimed to actually use a main line cable with blades.  I sent two other companies away when they showed up at my door proposing to use a 3/8" cable (with no blades!) on my main line! Boris showed up on time and was very polite and informative.  Indeed, he used a main line cable with blades, accessed the main line under my house through the clean out, and pulled out some roots which I had seen several weeks earlier through a camera inspection. He then recommended a $500 hydro jet (including camera inspection) to fully resolve the issue.  No pressure or hard sell though, just his recommendation.  And I get it: the $49 initial drain cleaning is more about starting the relationship which will, hopefully, lead to more work.  Totally get it.  The manner in which Boris made the suggestion was very matter-of-fact and I didn't feel like he was trying to up sell me. Should I decide hydro jetting is my next step, I will definitely consider Rooter Man again. Thanks Boris!

    Charlene L. - Orange County Ca,
    Five Stars
  • Rooter man was prompt, professional, and patient. I easily made a appointment on a Sunday for Tuesday for what I thought was a clogged sink but it turned out our old tree roots went into the old pipes. They sent a text with a name Mike, time, date and a text to let me know they were on their way. My mother lives in an old Victorian home and apparently the roots went into the pipe. They took pictures and presented it to us with a cost. Even gave us a discount. It was a big project. They came back the next day after our agreement. There was no wait time. They worked 7 days straight through a weekend because they had to change out the entire bottom pipe to the city. They even had a underwater water camera into the sewer line and showed me exactly where the damage was. I would absolutely recommend them again.

    Catherine C. - Brea Ca,
    Five Stars
  • I called Rooter Man to help with our backed-up kitchen sink that was leaking. It was my first time using this company. I have a simple background in plumbing and did all that I could personally do to fix it, but was not able to correct the problem because I just did not have the equipment or expertise. The customer service was terrific from the original phone call to the arrival of the technician Sam K. I placed my call at 10:15 AM and was told that Sam K. would arrive between 11 and 12. Sam K. arrived right at 11. He was courteous, professional, took time to personally care about the issue and worked hard and fast to solve the issue. He inspected the line and tried the simple and least expensive route first, but that did not work. We both felt that it probably would not, but he did want to try as this would be the most affordable option for me. After it did not work and we identified the actual problem, he gave multiple options for solutions. Sam K. explained things every step of the way and was always straight forward, which I greatly appreciated. Doing a potentially messy job is not fun for anyone to have to do, but once we decided how best to proceed, Sam K. worked fast and was 100% considerate of customer service. That was definitely a main priority for him. In the end, the problem appears to be fixed. It is under warranty if there are any future problems. Afterwards, Sam K. made sure everything was clean and back to normal. 5 stars for Sam K.

    David R. - Irvine Ca,
    Five Stars
  • We had been dealing with a clogged toilet for the past couple of days and it was honestly a living nightmare. Imagine only one of the other bathrooms having a functioning toilet with three people trying to use it each time. We decided to do some research online to find a good plumbing company that would be able to come and take care of the problem. After speaking to the representative over the phone we decided to schedule an on-site evaluation, Manny was the gentlemen who arrived to help us out. After he ran diagnostics he decides a hydro jett would be the smartest solution to the problem. All of the staff are patient and friendly and are available most hours out of the day to help out.

    Ani G. Anaheim Ca,
    Five Stars