Customer Testimonials - Dana Point, CA

Customer SatisfactionIf you're looking for the best septic company for your all your sewer and septic needs in Dana Point, CA, you've come to the right place. Our goal is total customer satisfaction.

Please read what some of our many satisfied Sewer-Man customers are saying below!

  • Sewer-Man was fast and dependable to clear my sewer line!

    Tracy
    Five Stars
  • I called Rooter Man because they offered a $49 sewer drain cleaning- which is what I have been needing!  I was a little skeptical at first because the price is so good, especially considering they claimed to actually use a main line cable with blades.  I sent two other companies away when they showed up at my door proposing to use a 3/8" cable (with no blades!) on my main line! Boris showed up on time and was very polite and informative.  Indeed, he used a main line cable with blades, accessed the main line under my house through the clean out, and pulled out some roots which I had seen several weeks earlier through a camera inspection. He then recommended a $500 hydro jet (including camera inspection) to fully resolve the issue.  No pressure or hard sell though, just his recommendation.  And I get it: the $49 initial drain cleaning is more about starting the relationship which will, hopefully, lead to more work.  Totally get it.  The manner in which Boris made the suggestion was very matter-of-fact and I didn't feel like he was trying to up sell me. Should I decide hydro jetting is my next step, I will definitely consider Rooter Man again. Thanks Boris!

    Charlene L. - Orange County Ca,
    Five Stars
  • I called Rooter Man to help with our backed-up kitchen sink that was leaking. It was my first time using this company. I have a simple background in plumbing and did all that I could personally do to fix it, but was not able to correct the problem because I just did not have the equipment or expertise. The customer service was terrific from the original phone call to the arrival of the technician Sam K. I placed my call at 10:15 AM and was told that Sam K. would arrive between 11 and 12. Sam K. arrived right at 11. He was courteous, professional, took time to personally care about the issue and worked hard and fast to solve the issue. He inspected the line and tried the simple and least expensive route first, but that did not work. We both felt that it probably would not, but he did want to try as this would be the most affordable option for me. After it did not work and we identified the actual problem, he gave multiple options for solutions. Sam K. explained things every step of the way and was always straight forward, which I greatly appreciated. Doing a potentially messy job is not fun for anyone to have to do, but once we decided how best to proceed, Sam K. worked fast and was 100% considerate of customer service. That was definitely a main priority for him. In the end, the problem appears to be fixed. It is under warranty if there are any future problems. Afterwards, Sam K. made sure everything was clean and back to normal. 5 stars for Sam K.

    David R. - Irvine Ca,
    Five Stars
  • There is such a wide variety of plumbing and rooter companies in the greater Los Angeles area, and this made it so much harder to make a clear decision about which one we wanted to hire. After getting some information about how these guys do business we felt comfortable enough to settle on an agreement with them. They scheduled an appointment for us the following day which we met Sam and Steven, they showed up fifteen minutes earlier than scheduled just for courtesy and we really appreciated this. They figured out the problem why our kitchen sink was leaking and it was due to a burst pipe that was connected throughout the house. After running some analytics they fixed the issue and everything has been working just fine since.

    Alica T. - Fullerton Ca,
    Five Stars
  • We had been dealing with a clogged toilet for the past couple of days and it was honestly a living nightmare. Imagine only one of the other bathrooms having a functioning toilet with three people trying to use it each time. We decided to do some research online to find a good plumbing company that would be able to come and take care of the problem. After speaking to the representative over the phone we decided to schedule an on-site evaluation, Manny was the gentlemen who arrived to help us out. After he ran diagnostics he decides a hydro jett would be the smartest solution to the problem. All of the staff are patient and friendly and are available most hours out of the day to help out.

    Ani G. Anaheim Ca,
    Five Stars
  • We've been having back-up problems with our shower and toilet in our master bathroom. Mike Diaz from Rooter Man came out today to fix our problems. He came out early in the day but we had construction workers in our backyard at the time so he told us he could come back later in the day when they were done for the day so he wouldn't be in their way. He came back as promised when he said he would and completely cleared our blockage with the hydro jet. He is so friendly and easy to talk to and explained everything so clearly. We appreciate such great customer service and highly recommend this company! Thanks Mike!

    Nicole B. La Mirada Ca,
    Five Stars
  • Manny came to my house he was an excellent technician. He explained everything in detail to me. He was very polite and helpful! I will recommend this company to all my friends.

    Mike V. Orange CA,
    Five Stars